Why you are seeing this
That Menu App, LLC makes software that restaurants use to publish their menus, including what each dish contains and which allergens it may include. This notice tells you where that information comes from, what it can and cannot tell you, and what to do before you order. It applies every time you read a menu through That Menu App, including one you open by scanning a code at a table.
The disclaimer that applies to every allergen result
Allergen results are based on information provided and confirmed by the restaurant. They are not a guarantee that an item is allergen-free. Ingredients, suppliers, recipes, and preparation methods may change, and cross-contact can occur. If you have a food allergy or sensitivity, you must tell the restaurant before ordering and confirm your needs with staff.
Where the information comes from
The restaurant is the source. Its own people enter and maintain the ingredient and allergen details for each dish, and the restaurant is responsible for keeping them accurate and up to date.
A dish's allergen result reflects only the allergens the restaurant has recorded for that dish. It is not worked out from the dish's recipe or ingredient list. If the restaurant has not recorded an allergen against a dish, that allergen does not appear for it, whatever the recipe says.
That Menu App displays that information. We do not prepare food, inspect kitchens, test dishes or verify recipes, and we cannot independently confirm what is in a dish or how it was made. Making the records searchable does not add any new information.
What "Verified" and "Not confirmed" mean
A dish may show as Verified or as Not confirmed.
Verified means a person at the restaurant reviewed that dish's allergen record on a particular date. It is a statement about the record. It is not a laboratory result, and it is not a statement that the dish is safe for you.
Not confirmed means the restaurant has not reviewed that dish's allergen record, or a change means it needs to be reviewed again. Where a dish has not been confirmed, we say so rather than presenting it as if it had been.
When you filter by an allergen, dishes that are not confirmed are removed from the list rather than shown. Dishes that are not confirmed stay visible, with a Not confirmed label, when you have not chosen an allergen to filter by.
Cross-contact
Restaurant kitchens are shared spaces. Surfaces, fryers, utensils and hands are used for many dishes, so an allergen can reach a dish that does not list it. No ingredient list and no filter can rule that out. Only the restaurant can tell you how a dish is prepared and what precautions its kitchen can take.
Filtering does not mean a dish is safe for you
When you choose allergens to avoid, we use the restaurant's records to narrow what you see. We never treat missing or unconfirmed information as a sign that a dish is safe. A filtered menu is the start of a conversation with staff. It does not mean the dish is safe for you, it is not an assessment of your health, and it is not a substitute for telling the restaurant about your allergy.
Before you order
- Tell the restaurant about your allergy or sensitivity every time, even if you have had the dish before.
- Confirm with staff that the dish, as it will be prepared for you, meets your needs.
- If you are not satisfied with the answer, do not order the dish.
- If you carry emergency medication, keep it with you. In an emergency, call your local emergency number.
Information can change
Menus, recipes, suppliers and preparation methods change, sometimes between one visit and the next, and a menu may not yet show a change the restaurant has made. Treat what you see as the restaurant's most recently published information, not a description of the dish as it will be served to you today.
Not medical advice
Nothing here is medical advice, a diagnosis or a treatment recommendation. Talk to a qualified healthcare professional about your allergies and how to manage them when eating out.
If something goes wrong or looks wrong
If you see allergen information you believe is wrong, or if you have a reaction after eating a dish shown through That Menu App, tell the restaurant first, and get medical help if you need it. Then, please tell us at legal@thatmenuapp.com so we can follow up with the restaurant. Include the restaurant, the dish and what you saw.
For restaurants
If you publish a menu through That Menu App, you are responsible for keeping the ingredient and allergen information you enter accurate and up to date, for reviewing it when a recipe, supplier or preparation method changes, for training your staff, and for answering guests' questions about the food you serve. Remember that only the allergens you record against a dish are shown for it.
Changes to this notice
We may update this notice. When it changes in an important way, you will be asked once to review and accept the current version the next time you open a menu. The version number and date at the top identify the text you accepted.
Contact
That Menu App, LLC · PO BOX 803, Keller, TX 76244 · legal@thatmenuapp.com